Consumers and businesses today expect more than just connectivity from service providers. Netcracker, acquired by NEC in 2008, offers service providers the solutions, services and insight needed to deliver the capabilities that are expected of them. Netcracker offers service providers the industry's most comprehensive suite of business and operations management solutions and services designed to accelerate digital transformation and deliver a personalized customer experience.
Netcracker's modular product portfolio is built on a single, cloud-ready platform and comprises both business support systems (BSS) and operations support systems (OSS). The comprehensive suite of business and operations capabilities ensures that service providers and enterprises can automate mission-critical processes, leverage valuable data to their advantage, deliver personalized customer experience across all channels and capitalize on new revenue streams.
Netcracker's BSS consists of everything rating, charging and billing capabilities, as well as customer, product and partner management offerings designed to maximize efficiency and deliver the best possible experience for end users and partners alike. Netcracker's OSS has been optimized to streamline and augment back-end capabilities, such as service management, including fulfillment and assurance, as well as resource and network management.
Because Netcracker's BSS/OSS is built on a single cloud-ready platform, it also offers network and service management as well as big data analytics across all layers. This enables service providers to utilize data to their advantage and guarantee that all product components function optimally together in hybrid environments consisting of both virtual and physical infrastructure.
Netcracker also provides a wide range of consulting, professional and managed services to ensure that service providers across industries can build the best strategy, leverage the most innovative offerings on the market and implement cloud-based methodologies to achieve success.